Location: Hybrid between home address and Manchester Office 3 days per week.
Context & Purpose of Role
At Evergreen Life, our vision is to empower people to increase their healthy and happy years by owning and sharing their health records, enabling them to make informed decisions to optimize their health. As we expand our product suite, we are seeking a dedicated Product Owner to take ownership of our Secondary Care Products, which play a crucial role in supporting healthcare providers and patients in managing their clinical and administrative needs. As a fast-paced, dynamic company, we’re constantly evolving to stay ahead. This means that responsibilities within this role may adapt over time to meet the changing needs of the business and drive our success.
As Product Owner, you will bridge the gap between stakeholders, including healthcare professionals, internal teams, and our users, ensuring that our secondary care solutions deliver maximum value. You’ll drive the product roadmap, prioritize features, and lead cross-functional teams in bringing innovative, user-centric solutions to market.
Responsibilities
- Product Vision and Roadmap: Develop and maintain the product vision for secondary care products, ensuring alignment with Evergreen Life’s mission, broader product strategy, and market demands. Regularly collaborate with the commercial team to incorporate insights from market trends, customer needs, and competitive positioning, ensuring the roadmap prioritises features that drive customer satisfaction and business growth.
- Backlog Management: Own the product backlog, clearly defining user stories, prioritising tasks based on business value, customer needs, and feedback from the commercial team. Ensure a consistent flow of work for the development team by prioritising customer-centric enhancements and market-driven features.
- Feature Definition and Acceptance Criteria: Define detailed product features and user stories, creating clear acceptance criteria to guide the development process. Ensure that features meet both quality and usability standards, incorporating feedback from the commercial team to enhance market relevance.
- Stakeholder Engagement and Communication: Collaborate with healthcare professionals, internal teams, external stakeholders, and the commercial team to gather requirements, understand pain points, and define solutions that meet clinical, operational, and market needs. Act as a bridge, bringing the voice of the customer from the commercial team into actionable product enhancements and aligning all stakeholders with the product vision.
- Cross-Functional Collaboration: Partner closely with engineering, design, research, and the commercial team to ensure effective product messaging, sales enablement, and seamless product delivery. Support commercial campaigns through targeted content, positioning, and communication strategies that highlight the product’s value proposition.
- Market and User Research: Conduct market research, competitor analysis, and user testing to understand the needs of secondary care providers and patients. Partner with the commercial team to identify gaps and growth opportunities, ensuring the product remains aligned with industry trends and customer expectations.
- Sales Enablement and Training: Provide the commercial team with training on product updates and features, enabling effective client support and communication. Collaborate with the team to create impactful sales collateral, including product demos, case studies, and positioning materials that address customer pain points and enhance the customer journey.
- Data-Driven Decision Making: Define key performance indicators (KPIs) for product success, monitor product performance, and use customer feedback, usage data, churn rates, and sales metrics to prioritise product features and enhance customer satisfaction. Regularly track sales metrics and KPIs with the commercial team to understand the impact of product changes on sales effectiveness.
- Release Planning and Go-To-Market Strategy: Work closely with the commercial team to develop a go-to-market strategy for new features or product launches, ensuring launch timelines align with sales cycles and customer demand. Provide clear product messaging and technical information for effective communication of product value.
- Compliance and Regulation: Ensure secondary care products adhere to healthcare industry regulations and standards, such as clinical governance, data security (e.g., GDPR), and interoperability standards (e.g., FHIR).
- Executive Reporting and Customer-Centric Metrics: Communicate product vision, goals, and progress to senior stakeholders and ensure alignment with business objectives. Provide regular updates on product performance, customer satisfaction metrics, and market response to facilitate data-informed decision-making across teams.
- Other Duties:Perform any other reasonable duties as required to support the team and company objectives.
Skills & Knowledge
- Healthcare Industry Knowledge: Strong understanding of the healthcare sector, particularly secondary care environments (e.g., hospitals, specialist clinics), with experience working on clinical or administrative healthcare software.
- Agile Product Management: Proven experience in product ownership within an agile environment.
- Commercial Awareness: Deep understanding of digital health industry trends, customer pain points, and the competitive landscape, with experience working collaboratively with the commercial team.
- Requirements Gathering: Excellent skills in capturing and translating complex user requirements into actionable tasks for development teams.
- Communication and Leadership: Strong communication and leadership abilities, capable of translating technical features into value-driven language and engaging multiple stakeholders effectively.
- Analytical Skills: Experience with data analytics, capable of using customer and market data to drive decisions, measure success, and inform product iterations.
- Technical Understanding: Familiarity with software development processes, particularly within healthcare systems.
- Problem-Solving Mindset: Demonstrated ability to identify problems, prioritise solutions, and adapt quickly to new information.
- Regulatory Knowledge: Awareness of healthcare regulations, privacy standards, and data protection requirements (GDPR) in the context of product development.
Ideal Candidate
The ideal candidate is organised, detail-oriented, and passionate about improving healthcare systems through innovative software solutions. You have experience working with secondary care products, a keen eye for detail, and an ability to balance the needs of various stakeholders while ensuring compliance with healthcare standards. You thrive in a fast-paced environment, and your leadership inspires cross-functional teams to deliver impactful solutions that truly benefit patients and clinicians alike.
