NHS Partnership Manager (Permanent)

Remote with national travel requirements

£35000 Per Annum

Healthcare / Social care, Sales

Location: remote with national travel

Salary: £35,000pa + competitive bonus and benefits package. 

Context and Overview:

We’re Evergreen Life and we’re on a mission to increase everybody’s healthy and happy years. We’re looking for blue sky thinkers, passionate personalities, and diligent doers to help us make good change happen. We develop software applications and solutions to support this and make great use of cutting edge technology.

Health and wellness are woven into our cultural fabric. It’s what we do and who we are. But we don’t just talk the talk, we believe in prioritising the wellbeing of everyone that works for us. That means cycle to work schemes, fresh fruit, nutritious snacks, life insurance and accessible mental health support, all backed up by an open, honest and friendly culture so you can thrive in a happy and healthy environment.

We aspire to be the UK's leading champion of patients, commissioners, and employees by delivering services that are clinically excellent, that reach all walks of life, and that make the best use of public money. We are evolving to become leaders in innovation in digital healthcare, as well as to become an employer of choice in the sector.

As the NHS Partnership Manager, you will play a pivotal role in building and maintaining lasting relationships with clients, partners, and stakeholders. Your work will directly contribute to enhancing customer satisfaction, driving business growth, and ensuring the delivery of our high-quality healthcare solutions.

This position also requires a proactive approach to identifying opportunities for innovation, improving service delivery, and addressing challenges faced by healthcare customers. Collaboration with relevant teams is essential to align efforts across marketing, operations, and customer service is essential, ensuring that Evergreen Life’s offerings consistently meet the evolving needs of healthcare users

We are looking for a skilled communicator who will engage with NHS commissioners building strong, long-lasting relationships whilst continuously identifying opportunities to attract new clients and build a loyal customer base. The post holder will work closely with the Commercial and Senior Leadership Team and other colleagues to continuously develop the Evergreen Group customer portfolio.. Alongside the Head of NHS Partnerships you will support the development and management of our customer relationship strategy, including customer lifecycle management, cross-selling and upselling of group products and services of value to the customer, and industry leadership engagement initiatives.

Responsibilities:

Stakeholder Engagement and Relationship Management

• Build and maintain strong, enduring relationships with NHS commissioners, Clinical Commissioning Groups (CCGs), Integrated Care Systems (ICSs), and other healthcare stakeholders.
• Act as the main point of contact for NHS clients, ensuring their feedback and needs are addressed promptly and effectively.
• Map NHS stakeholders, identifying key decision-makers and cultivating relationships to maximise partnership opportunities.
• Represent Omnes Healthcare at industry events, forums, and stakeholder meetings to reinforce our presence and credibility.

Customer Lifecycle and Retention Strategy

• Collaborate with the CRM Manager to design and implement effective lifecycle management strategies.
• Drive initiatives to increase customer satisfaction, loyalty, and retention through personalised, data-driven approaches.
• Regularly conduct business reviews with NHS partners, presenting insights and recommendations tailored to their needs.

Business Development and Market Analysis

• Identify and engage with potential NHS clients, developing proposals to secure new business.
• Conduct competitor analysis and provide market intelligence to inform Omnes Healthcare’s strategic positioning.
• Work closely with the Business Development Team to develop customer engagement plans that align with the organisation's growth strategy.

Operational and Reporting Excellence

• Collaborate with internal teams to ensure consistent communication and service delivery to NHS clients.
• Develop value-added reports and presentations that enhance engagement and demonstrate the impact of Omnes Healthcare’s services.
• Maintain accurate records of customer interactions, activities, and risks using CRM systems.

Campaigns and Communications

• Plan and deliver targeted marketing campaigns to NHS stakeholders in partnership with the marketing team.
• Oversee the creation of high-quality materials that communicate Omnes Healthcare’s value proposition effectively.
• Ensure all communications are compliant with industry regulations, including GDPR.

Requirements:

Essential:

• Proven experience of building and maintaining strong, long lasting customer relationships and maximising business opportunities.
• Strong interpersonal and communication skills, with the ability to influence at all levels.
• Proficiency in CRM systems and tools, with a track record of managing customer databases effectively.
• Analytical mindset with the ability to interpret data and provide actionable insights.
• Experience in managing customer lifecycle strategies, particularly in healthcare or related industries.
• Excellent organisational and time-management skills, with the ability to prioritise tasks effectively.
• Flexibility to travel across the UK as required.

Desirable:

• Experience of working within the medical industry preferably within the NHS 
• Familiarity with NHS structures, commissioning processes, and regulatory requirements.
• Proficiency in data visualisation tools such as Tableau, Power BI, or QlikView.
• Background in marketing or business development within a healthcare context.

Benefits:

Our flexible approach is all about getting the best from everyone in the team. The working hours are office hours, and you would be expected to work onsite at any of our locations when delivering training, meetings, and support and remote otherwise.

• Enhanced maternity and paternity leave
• Salary sacrifices electric car scheme
• Life insurance 3x salary
• Healthcare cash plan
• Cycle to work scheme.
• Charitable giving scheme
• Employee Assistance Program